Building Your Quality Team: Who Does What When You Have 5 Employees
From Henry Wellington’s guide series The Lean Quality Blueprint: Building Your SMB’s First QA System on a Shoestring Budget.
This is chapter 5 of the series. See the complete guide for the full picture, or work through the chapters in sequence.
When you’re running a 5-person business, the idea of having a “quality team” might seem laughable. You probably think quality assurance is a luxury for companies with dedicated QA departments and testing teams. The reality is quite different: small businesses need quality systems more than anyone else because they have no buffer for mistakes. A single defective product shipped to a key customer or a critical system failure during peak season can threaten your entire operation.